MACCA Sarasota: The Soft Skills Advantage: Communication & Confidence for Tradespeople

Technical know-how keeps your jobs running smoothly—but it’s soft skills that keep your business thriving. Join PHCC and MACCA for an engaging evening with Jim Cosmas, a nationally recognized business consultant with over 30 years of experience helping trade professionals build stronger teams, improve communication, and boost profitability.

Jim has coached leaders across construction, HVAC, plumbing, and manufacturing sectors, drawing on his extensive background in executive management, business growth strategy, and team development. His straightforward, real-world approach helps business owners and field leaders translate people skills into measurable results.

Why Soft Skills Matter in HVAC & Plumbing

• Improve Customer Communication: Build trust through clear, respectful interactions.
• Increase Referrals: Satisfied customers spread the word.
• Reduce Callbacks: Better listening and problem-solving prevent repeat issues.
• Boost Team Morale: Confident, valued employees perform better.
• Enhance Professionalism: Stand out from competitors.
• Grow Your Business: Soft skills drive customer satisfaction—and your bottom line.

Don’t miss this chance to strengthen your team culture, elevate customer experiences, and sharpen your leadership edge.