Artificial Intelligence (AI) is making waves in the air conditioning industry. With HVAC contractors facing unique challenges due to a shortage of skilled labor in an industry that deals with unique and complex challenges, using AI may provide some of the solutions. In many areas, AI is transforming how contractors work, manage projects, and deliver services to their customers. If utilized correctly, AI can optimize system performance and streamline business operations. Let’s look at practical ways that AI can grow your business.
- Recruiting Tool for the Next Generation
As experienced technicians retire, there’s a growing need for fresh talent to fill the gap. AI can help attract a younger tech savvy generation who are excited by the fresh innovations in an industry that has at times been slow to change when it comes to technology.
- Improve Customer Service
Software companies such as Bluon and Service Titan are already using AI to help technicians get vital information they need when finding and diagnosing problems in the field. They are also able find the OEM parts and the stocking distributor with the help of AI. Both of these examples improve efficiency times for the customer and frees up valuable time of the technician or contractor to focus on more complex tasks.
- Streamlining Business Operations
More and more software providers are working with machine learning to help build language models that provide the user with the information they need faster than by traditional methods, such as trying to search it on their own or waiting for the answer while on hold with a distributor or manufacturer. This not only reduces the chances of human error but also allows contractors to focus on growing their business and improving their services.
The one thing that worries most industries is the question of whether AI is taking jobs and making some obsolete. AI can’t replace human interaction, and as much as customers want speed and efficiency, they also want someone who understands them and their needs. Service technicians provide a critical human element which is empathy. AI is proving to be a game-changer for HVAC professionals among certain areas, but it will not replace the human touch. By providing the best of both worlds: technology and the human component of understanding and creativity, technicians can quickly handle customer needs while at the same time focusing on customer engagement and retention.
About the author
Arturo Alba is Vice-President at Arco Supply, Inc., a family-owned wholesale air conditioning equipment, parts and supplies company based in Palm Beach County. The company commemorated their 45th anniversary earlier this year and Arturo has played a key role in developing a culture that has embraced technology to streamline operations while maintaining that “old school” feel.
