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I’ve often written that labor is like a hotel room – you have a certain number of productive, i.e. billable, hours each day. If you don’t … Read more
Last week I wrote about how your salespeople and technicians kill potential revenue and, in the process, do your customer a disservice. The question many … Read more
I’d put money on the fact that they are. What do I mean? It’s when your employees think they know better than the customer. It’s when … Read more
Good, Better, Best pricing, or Goldilocks Pricing, has been around for more than 100 years. Research has shown that when offered multiple prices, the customers … Read more
It’s really busy or will be really busy soon in most parts of the country. Some of you will have a great cash influx this … Read more
Am I Crazy? First, if you have more than 3000 residential maintenance plans (or more than 3,000 hours of commercial maintenance) your phone might not … Read more
Many owners think that having two signatures required on a check prevents theft. It doesn’t if one of those signatures can be a signature stamp. In … Read more
“I Never Thought This Would Happen to Me – I can trust my bookkeeper” I got an email from a contractor who had taken my … Read more
The top line is important, but the bottom line is more important. Many small business owners brag about revenue growth but almost no one brags … Read more
When starting a long project, call the accounts payable department at the company you are doing the work for. Introduce yourself and explain that you … Read more
