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Key Performance Indicators (KPI’s) – percentages – numbers. You can drive yourself crazy trying to track every known KPI. What should you really be tracking … Read more
I’ve been a fan of Rick Houcek for years and subscribe to his weekly email. Recently he wrote the 14 ways to say no – nicely. With … Read more
I’ve been a fan of Rick Houcek for years and subscribe to his weekly email. Recently he wrote the 14 ways to say no – nicely. With … Read more
This actually happened! I recently got the June financial statements from a client who had subscribed to Financially Fit Business (www.financiallyfit.business). I always like to see … Read more
I’ve often written that labor is like a hotel room – you have a certain number of productive, i.e. billable, hours each day. If you don’t … Read more
Summer is over. There is nothing you can do about summer. That planning should have taken place last spring. Jim Rohn, one of the greatest personal development … Read more
Last week I wrote about how your salespeople and technicians kill potential revenue and, in the process, do your customer a disservice. The question many … Read more
I’d put money on the fact that they are. What do I mean? It’s when your employees think they know better than the customer. It’s when … Read more
Good, Better, Best pricing, or Goldilocks Pricing, has been around for more than 100 years. Research has shown that when offered multiple prices, the customers … Read more
It’s really busy or will be really busy soon in most parts of the country. Some of you will have a great cash influx this … Read more
